Service Request

Email All Requests To:
servicerequest@diamondtubshowers.com

Address:
Frontline Mfg. Inc.
1445 Polk Drive
Warsaw, IN 46582

Phone:
574-453-2902 ext. 2120

Service Request

Preferred Repair Agency

Email Address & Phone Number

Distributor(Required)

(Frontline Mfg. Customer)

Today's Date(Required)

Address(Required)

Street Address City State ZIP Code

Phone(Required)

Serial Number(Required)

Model Number(Required)

Number of Units(Required)

Contact(Required)

PO Number(Required)

Determination of Financial Responsibility

Check box if a determination of financial responsibility is needed up front. Pictures are required for Diamond to make a determination of fault before completion of repair. This can change based off of repair agencies final determination.

Contractor/Plumber/Dealer(Required)

Address

Street Address City State ZIP Code

Phone

Contact

Date Installed

Located At(Required)

Distributor

Contractor/Plumber

Elsewhere (Complete Next Section)

Contact for Repair/Homeowner

Phone

Address

Street Address City State ZIP Code

Damage Code(Required)

(Review the codes for Damage Type and Damage Location below for assistance)

Damage Codes

Damage Type

A. Air Pocket
B. Chips
C. Scratches
D. Gouges
E. Cracks
F. Porosity
G. Thin Gel
H. Thin Glass
I. Scuffs
J. Mold Marks
K. Delamination
L. Poor Repair
M. Weak Bottom
N. Other

Damage Location

1. Apron
2. Back Wall
3. Dam
4. Drain
5. Flange
6. Floor
7. Left Wall
8. Non-Skid
9. Right Wall
10. Seat
11. Shelf
12. Soap Dish
13. Towel Bar
14. Other

Color

Description

Note: Shipping damages will only be covered under warranty when the following conditions are met; 1) Damage must be marked on the packing slip at the time of delivery and 2) Both the request for service and marked packing slip must be submitted to Diamond within 48 hours of delivery.

Repair Authorized By(Required)

Title(Required)

Date(Required)